Cancellation & Refund Policy

1. Overview & Operating Entity

This Cancellation and Refund Policy applies to all services, plans, and subscriptions offered by freevault.space.

We believe in transparent, fair pricing. Every account begins on our permanent free tier (200 GB for founding members, 100 GB standard). Upgrades to paid tiers (Pro 500 GB at ₹39/month or Max 1 TB at ₹100/month, inclusive of GST) are entirely optional.

2. Subscription Cancellation Policy

• Cancel Anytime: You may cancel your Pro or Max subscription at any moment directly through your account dashboard under Settings > Billing > Cancel Subscription. You do not need to call or email customer support to cancel.
• Immediate Confirmation: Upon cancelling, your subscription will be marked as cancelled immediately, and you will receive an instant email confirmation.
• Continued Access: If you cancel during an active billing cycle, your paid benefits (500 GB or 1 TB capacity, remote downloader, and 4K streaming) will remain active until the end of the paid billing period. No further automatic charges will occur.
• No Cancellation Penalties: There are no cancellation fees, exit penalties, or lock-in contracts.

3. 7-Day Money-Back Guarantee (First-Time Purchases)

In accordance with consumer welfare best practices under the Consumer Protection Act, 2019:

• If you purchase a paid Pro or Max subscription for the first time and decide within seven (7) calendar days of initial payment that freevault.space does not meet your requirements, you are entitled to a 100% full refund.
• To claim your 7-day money-back refund, simply click "Request 7-day Refund" in your billing dashboard or send an email to [email protected] with your registered email and payment transaction ID.
• No complex paperwork or lengthy justification is required.

4. Refund Modes & Statutory Timelines

• Source Account Crediting: In compliance with Reserve Bank of India (RBI) payment settlement directives, all approved refunds will be credited back strictly to the original payment method used during purchase (UPI VPA, original credit card, debit card, or NetBanking bank account).
• Processing Timeline: Once initiated, our payment aggregator processes refunds within twenty-four (24) hours. The credited funds will reflect in your bank account or payment instrument within 5 to 7 Indian banking business days, depending on your issuing bank's clearing cycle.
• Tax Treatment: Approved full refunds will include the full Goods and Services Tax (GST) amount collected during transaction. A revised credit note / GST tax invoice will be issued to your registered email.

5. Downgrade & Permanent Founding Quota Preservation

• Founding Seat Guarantee: If you were granted a 200 GB founding-member seat at registration and later upgrade and then cancel your paid plan, your 200 GB founding quota is never forfeit. You revert to your 200 GB free tier permanently.
• Storage Grace Period: If your stored data exceeds 200 GB at the time the paid billing cycle terminates, we provide a 14-day grace period. During this window, you can freely download, transfer, or delete surplus files to bring your usage within the 200 GB quota. Your existing files will not be abruptly deleted without notice.

6. Chargebacks & Payment Disputes

If you notice an unrecognized charge on your bank statement from freevault.space, we strongly encourage you to contact our billing team at [email protected] before initiating a bank chargeback. We resolve legitimate billing discrepancies, duplicate debits, and mistaken charges immediately within 24 hours.

7. Consumer Support & Billing Escalation Desk

For any queries, cancellations, or refund status checks, please reach out to our dedicated billing and consumer care desk: